Sophos, a global leader of innovative security solutions for defeating cyberattacks, today announced that Teresa Anania has joined the company as Chief Customer Officer (CCO). Anania will play a key role in accelerating Sophos’ customer and partner success initiatives to maximize value of Sophos’ portfolio of cybersecurity solutions and services, including Managed Detection and Response (MDR) services and endpoint, network, email, and cloud security.
Anania has more than 25 years of experience in leading customer satisfaction and sales growth across public and private sectors, excelling in both direct and indirect sales channels. Joining Sophos from Zendesk, Anania was responsible for the management and development of its global client base of more than 110,000 customers from small- and medium-sized businesses (SMB) to enterprises. During her time at Zendesk, Anania led all post-sales functions, including Professional Services, Customer Support, Customer Service, Customer Success, and Renewals, to deliver top line growth and measurable impact for customers. Anania has extensive experience specializing in scaling post-sales customer engagement for enterprise, commercial, and volume segments, delivering significant Return on Investment (ROI) and driving revenue.
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